Help QR ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Help QR mobile application and website. Please read this policy carefully.
1. Information We Collect
Information You Provide
When you use Help QR, you may voluntarily provide:
- Your name and emergency contact names
- Emergency contact phone numbers
- Medical information (blood group, allergies, conditions) — optional
- Email address for account creation (if applicable)
Automatically Collected Information
We may automatically collect limited technical data such as device type, operating system version, and app usage analytics to improve app performance. We do not collect precise location data.
2. How We Use Your Information
Your data is used solely to:
- Generate your personal emergency QR code on your lock screen
- Enable emergency contacts to be reached when the QR is scanned
- Improve app functionality and fix bugs
- Send important service communications (not marketing emails)
3. Data Storage & Security
Your emergency contact information is stored securely on your device. We implement industry-standard encryption (AES-256) and HTTPS for all data transmissions. We do not sell, trade, or rent your personal information to any third party.
4. Data Sharing
Help QR shares your information only in the following circumstances:
- Emergency situations: When your QR code is scanned, your designated Help Circle contacts may be notified. You control this entirely.
- Legal compliance: If required by law, court order, or governmental authority.
- Service providers: Trusted vendors who assist in operating our service, bound by confidentiality agreements.
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data (see our Delete Account page)
- Withdraw consent at any time by deleting the app
- File a complaint with your local data protection authority
6. Children's Privacy
Help QR is designed to protect all family members including children. We do not knowingly collect personal information from children under 13 without verified parental consent. If you are a parent setting up Help QR for a child, you are providing consent on their behalf.
7. Cookies & Tracking
Our website uses minimal cookies for essential functionality only. We do not use advertising cookies or sell data to advertisers. You may disable cookies in your browser settings; this will not affect app functionality.
8. Third-Party Services
Help QR may integrate with Google Play Services, Apple App Store, and Firebase for analytics. These services have their own privacy policies. We encourage you to review them independently.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via the app or email. Continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related queries, please contact us at: helpqr.org/contact or email helpqr.org@gmail.com